We are so confident in our Guardian Protection Service that we are willing to back it up with a powerful guarantee that no other IT firm or consultant would dare to make:

We guarantee that we will be able to detect, diagnose, and PREVENT any type of network problem from escalating into downtime. If by some odd chance your network goes down, if you get a virus, a hacker invasion, or any other problem that requires clean up and fixing, we will do all of the work necessary to restore your network back to full speed with no additional service fees to you.

In addition to our Guarantee, here are six reason to trust Redfire Technology to support your computer network.

1. We’ll Respond Within 60 Minutes or Less – Guaranteed. When you call us during normal business hours with a problem that needs urgent attention, we guarantee that your phone call will either be answered immediately or returned within 60 minutes by an experienced technician who can help. If we fail to respond within that time frame, the work is free.
2. We Pledge to Keep Your Downtime to a Minimum. I understand that if your computer system is down, you and your staff is not able to function. My team and I work hard to eliminate computer problems before they escalate into downtime. We employ a proactive computer support philosophy, rather than waiting for our clients to discover problems that are causing them to waste their time and money.
3. No Geek Speak. Every industry has its own language, and nothing is more intimidating that having someone ‘explain’ things to you with terms and acronyms you have never heard before. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.
4. 100% No-Hassle Guarantee. We will do whatever it takes to make you happy. You deserve complete satisfaction with our products and services. No hassles, no problems.
5. No Unpleasant Or Unexpected Surprises. You should EXPECT that no damage will be done to your computer network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
6. Satisfaction Guarantee. If you are not happy with the work we’ve done in any way, just call our office within 2 weeks of the service call and we will come back out on site and make it right at no charge to you. Or, if you’re just not happy, I’ll issue you a complete refund.